Jon Temple

Design Principal, IBM

Jon G. Temple is a Design Principal at IBM, in CIO Design. He has over 25 years of experience in user-centered design, UX research, human factors and cognitive psychological research. He received his AB from Vassar College in Psychology, and his MA and Ph.D. at the University of Cincinnati in Experimental Psychology, and completed post docs in HCI and in human factors. Jon splits his time leading several projects running concurrently, which typically include web and mobile application design, AI, or vendor solutions. He has a 2nd degree black belt in Shotokan karate and enjoys home brewing, but recommends against combining the two for public safety reasons

My Sessions

Applying UX to Intelligent Virtual Agent Design: A New Road for UX Professionals

Pacific Jewel Ballroom

It’s 2021. Intelligent Virtual Assistants (IVAs) like Alexa and Siri are becoming ubiquitous. As with the Web in 1994, IVAs are looked upon as cool technologies that are ripe for human-centered design but lack that focus. However, unlike the Web in 1994, UX as a profession is here in force. We are well-positioned to shape […]

Entry level Innovation and Emerging Technologies

Assessing friction in complex user journeys: the User Experience Index

Coral 2

Assessing the health of a forest by examining a single tree would obviously be misguided – yet for many complex tasks that involve using a patchwork of apps and web sites to complete a goal, we tend to do just that: evaluate the experience based on sentiment for individual applications (via NPS, UMUX, etc.). In […]

Senior level UX Strategy

Chatbot in a box: Introduction to conversation design and conducting research on chatbots

Coral 3

In the emerging world of Artificial Intelligence (AI), chatbots are becoming a standard offering that requires various UX expertise: research, design, and content creation. In this workshop, we will guide you through the steps to create a chatbot, including reviewing the basic elements of a chatbot, conducting research to identify user needs, and creating cognitive […]

Entry level Innovation and Emerging Technologies