Jason Telner

Senior User Researcher and Designer, IBM

Jason Telner, PhD, is a senior user researcher within IBM’s CIO design user research and data analytics team. Jason has over a decade of experience working within the field of user research. In his current role at IBM, Jason’s focus has been on improving the user experience of employee support applications such as chatbots, web support and voice interface support. Jason has published and presented at numerous user experience related conferences and is the recipient of both the Human Factors and Ergonomics Society 2008 Alphonse Chapanis Best Paper Award, as well as the HCI 2011 Best Paper Award.

My Sessions

Chatbot in a box: Introduction to conversation design and conducting research on chatbots

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In the emerging world of Artificial Intelligence (AI), chatbots are becoming a standard offering that requires various UX expertise: research, design, and content creation. In this workshop, we will guide you through the steps to create a chatbot, including reviewing the basic elements of a chatbot, conducting research to identify user needs, and creating cognitive […]

Entry level Innovation and Emerging Technologies

Card sorting -There is so much more to learn than you think you already know.

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One of the biggest challenges in website and intranet design is creating the information architecture: what goes where? A classic mistake is to structure the information space based on how you view the content — which often results in different subsites for each of your company’s departments or information providers.  Rather than simply mirroring your org chart, you can better enhance […]

Entry level Tools and Techniques