Applying UX to Intelligent Virtual Agent Design: A New Road for UX Professionals

Pacific Jewel Ballroom

It’s 2021. Intelligent Virtual Assistants (IVAs) like Alexa and Siri are becoming ubiquitous. As with the Web in 1994, IVAs are looked upon as cool technologies that are ripe for human-centered design but lack that focus.

However, unlike the Web in 1994, UX as a profession is here in force. We are well-positioned to shape the future of the nature of IVAs from the jump.

So how do we take advantage of this opportunity? How do we carve out our path while the ground is still soft?

This panel will feature UX professionals who have been working in the IVA space. They will share their insights into how they were introduced to their new roles, what they needed to know to get started, and how they are engaging today.

Entry level Innovation and Emerging Technologies