Chatbot in a box: Introduction to conversation design and conducting research on chatbots

Driftwood 2

In the emerging world of Artificial Intelligence (AI), chatbots are becoming a standard offering that requires various UX expertise: research, design, and content creation. In this workshop, we will guide you through the steps to create a chatbot, including reviewing the basic elements of a chatbot, conducting research to identify user needs, and creating cognitive intents, which are the foundation of your chatbot. Your cognitive intents will be incorporated into a fully functional chatbot and demoed live. In addition, we will discuss how to evaluate chatbots, what it takes for a chatbot to be successful, and how to avoid common mistakes that lead to poor effectiveness and user abandonment.

Entry level Innovation and Emerging Technologies