Pauline Kilijian

UX Research Consultant

Pauline has been immersed in the field of customer insights and UX research for over 20 years. Her career started on the consultancy side at Cheskin Research, where she partnered with some of the biggest companies in Silicon Valley to help them better understand their customers and innovate. Through her work independently and across various agencies, she’s collaborated with a wide range of clients – from small start-ups to larger corporations like Adobe, PepsiCo., Microsoft, Gap Inc., and Johnson & Johnson. On the client-side, Pauline served as a Principal UX Researcher at Walmart eCommerce, where for over 10 years she helped impact product & design decisions as a customer advocate and voice of reason across various areas of the business.

My Sessions

Hidden skills of the senior researcher: reflections on what “senior” really means beyond job descriptions.

Pacific Jewel Ballroom

Researchers are faced with a dizzying variety of job titles and expectations for similar “senior researcher” roles. From one company to the next, the level descriptions may be different or overlap, making it hard to know where you fit in or how to get promoted. So, what are some of the qualities that truly define […]

Career Development and Management Deep dive