Head of User Research, City and County of San Francisco
Nadine is a molecular biologist turned anthropologist turned UX researcher, who has been thinking about the social implications of data for the last decade. After exploring big data and open science in her academic work, she worked at Facebook on projects on aging, digital literacy and learning, and equitable privacy. She is currently head of research in the Digital Services team at the City and County of San Francisco, where she focuses on equitable service delivery and finding the nexus of staff and resident needs.
The number of companies investing and prioritizing internal DEI efforts grows each year. Similarly, the number of UX teams expressing interest in and building inclusive research and design practices is growing too. One of the most common questions we hear from UX teams is: what can we do to ensure we’re hearing from diverse participants […]