Research Psychologist in the Center for Behavioral Science Methods at the U.S. Census Bureau
Shelley Feuer is a Research Psychologist in the Center for Behavioral Science Methods at the U.S. Census Bureau. Her research addresses questions that cross the lines between psychology, human-computer interaction, and survey methodology. Shelley is also passionate about teaching and has taught numerous courses in statistics, research methods, and psycholinguistics.
Think-aloud protocols are the primary technique used by usability professionals when conducting usability tests. The reason for using think-aloud protocols is because the test administrator cannot observe what the user is thinking. The usability professional hopes to get an understanding of the users’ expectations and expressions of surprise when things don’t go as expected. As […]