Amy Deschenes

Head of UX & Digital Accesibility, Harvard University

I’m the Head of UX & Digital Accessibility for Harvard Library. My primary role is to improve the usability of Harvard Library websites and search tools. In 2015 I established the User Research Center, a usability and digital accessibility testing lab at Harvard that provides UX testing resources to the entire University community. In 2020 we adapted our consulting, training, and recruiting for virtual work. I am an active leader on campus-wide efforts related to digital accessibility.

My Sessions

A Streamlined Approach for Remote Journey Co-Creation

Coral 1

Adapting a journey map exercise to an online activity may feel daunting, but the process and results can yield a treasure trove of actionable insights. In this presentation, we’ll share the experience of conducting a journey mapping exercise with college students online during the pandemic. You’ll learn how we developed our streamlined journey map template […]

Senior level Tools and Techniques