Donita Phipps
UX Research & Designer, IBM
Dabby Phipps was the initial lead Conversation Designer for the internal support teams at IBM. Dabby led the team that created the conversational user experience for web, voice, and chat support. Over the summer, Dabby participated in IBM Service Corps, leveraging her knowledge to design voice chatbot user experiences for the United Way of Southwest Pennsylvania’s 211 team. In her current role, Dabby is the program lead for the Voice of the Employee (VotE) program, which gathers user sentiment metrics across the IBM CIO application portfolio.
My Sessions
Applying UX to Intelligent Virtual Agent Design: A New Road for UX Professionals
Pacific Jewel BallroomDonita Phipps
Carol Righi
Lisa Bruce
Dexter Zavalza
It’s 2021. Intelligent Virtual Assistants (IVAs) like Alexa and Siri are becoming ubiquitous. As with the Web in 1994, IVAs are looked upon as cool technologies that are ripe for human-centered design but lack that focus. However, unlike the Web in 1994, UX as a profession is here in force. We are well-positioned to shape […]
Poster Session
Awaiting LocationAnnette Tassone
Bhuvana Narayanamurthy
Brian Utesch
Claude Elie
Daniel Jones
Dasha Veysey
Davide D’Alessandro
Donita Phipps
Felix Portnoy
Folasewa Olatunde
Hector Osborne Rodriguez
Jason Cranford Teague
Jason Telner
Jon Temple
Kshitiz Singh
Lawton Pybus
Manaswini Kaligotla
Rajesh Kalidindi
Samantha Silver
Sangeeth Jeevan
Swapnali Thakar
Theresa Nguyen
Join this informal session and explore the posters of UXPA International 2022 Poster Presented by Accessibility Checklist for UX Designers Rajesh Kalidindi Assessing a novel measurement of PC machine’s effect on video game enjoyment Sangeeth Jeevan Break Down Those Silos! How UX and business lines can merge forces for their customers Manaswini Kaligotla\ Breaking Bad […]
Introduction to Inclusive Design: How to Start Designing Accessible User Experiences
Coral 3As our world becomes ever more interconnected by technology, it is increasingly important that designers consciously create designs that are flexible enough to support all users under a variety of environmental conditions. This introductory talk will cover what inclusive design is, why it is important and how to get started. We will provide tips, techniques, […]
Chatbot in a box: Introduction to conversation design and conducting research on chatbots
Driftwood 2In the emerging world of Artificial Intelligence (AI), chatbots are becoming a standard offering that requires various UX expertise: research, design, and content creation. In this workshop, we will guide you through the steps to create a chatbot, including reviewing the basic elements of a chatbot, conducting research to identify user needs, and creating cognitive […]